Calais Regional Hospital was recognized as a national award winner in healthcare service quality for Exceeding Patient Expectations by Avatar International Inc., the leader in measuring customer expectations in healthcare. In making the announcement, Michael Everett, Ph.D., CEO of Avatar said, “The hallmark of exceptional service to patients is to consistently meet or exceed their expectations — not always an easy task. Calais Regional Hospital has demonstrated that it exceeds its patients’ expectations in a tangible and measurable manner. As a winner of Avatar’s Exceeding Expectations Award, I gladly congratulate Calais Regional Hospital for its continued and impressive efforts to put patients first.”

In accepting this award, CEO Ray Davis said, “We have been recognized wit six awards by Avatar International over the last five years. These awards back up what I already know to be true - we have a great team of people that work hard for the people of this community, always trying to go above and beyond what our patients need and expect.”

“Through the patient survey process, we understand patients’ expectations for service quality,” adds DeeDee Travis, CRH Community Relations and Development Director. “Our surveys are very important to our hospital and physician practices to help us understand, monitor, and exceed our patients’ expectations. For this reason we encourage all of our patients to complete a survey when they receive it.”