Calais Regional Hospital (CRH) has been recognized as a national award winner in healthcare service quality for Exceeding Patient Expectations by Avatar International, the leader in measuring customer expectations in healthcare.
 
In making the announcement, David Medvedeff, Pharm.D., MBA, CEO of Avatar said, “The hallmark of exceptional service to patients is to consistently meet or exceed their expectations – not always an easy task.  Calais Regional Hospital has demonstrated that it exceeds its patients’ expectations in a tangible and measurable manner.  As a winner of Avatar’s Exceeding Expectations Award, I congratulate Calais Regional Hospital for its continued and impressive efforts to put patients first.”
 
In accepting this award, Harrell Connelly, Interim CRH CEO stated, “All CRH staff should be proud of this award.  This recognition clearly demonstrates excellence in customer service provided by staff day in and day out.”
 
Patient surveys are a source of feedback that identifies both excellence in care as well as opportunities for improvement.   If you are ever a patient at Calais Regional Hospital then you may receive a customer service survey in the mail.  If you do, please be sure to return it.  Your feedback provides a means for CRH staff to serve you better.
 
Avatar International Inc. conducts patient surveys for CRH and over 200 other hospitals across the nation.  Avatar has been providing research and training services for over 20 years and has earned its industry-leading reputation through painstaking research and development.  Currently, Avatar International processes more than 3 million healthcare surveys a year.