Calais Regional Hospital Receives National AwardExceeding Patient Expectations2008
Orlando, Florida (June 15, 2009) – Avatar International, an industry leader in healthcare quality improvement services, recognized its award winning hospital partners in 2008. Calais Regional Hospital is being awarded Avatar International’s Exceeding Patient Expectations award. This is the seventh consecutive year CRH has earned this award.
In making the announcement, David Medvedeff, PharmD, MBA, CEO of Avatar said, “The hallmark of exceptional service to patients is to consistently meet or exceed their expectations — not always an easy task. Calais Regional Hospital has demonstrated that it exceeds its patients’ expectations in a tangible and measurable manner. As a winner of Avatar’s Exceeding Patient Expectations Award, I congratulate Calais Regional Hospital for its continued and impressive efforts to put patients first.”
In accepting this award, Michael K. Lally, CRH CEO stated, “This recognition is a credit to all our employees, physicians and volunteers that work in the hospital. We are quite fortunate to have such a great team; I firmly believe that being a small community hospital is a strength… it offers us the opportunity to provide compassionate, personalized care close to home.”
Patient surveys are a source of feedback that identifies both excellence in care as well as opportunities for improvement. If you are ever a patient at Calais Regional Hospital then you may receive a customer service survey in the mail. If you do, please be sure to return it. Your feedback provides a means for CRH staff to serve you better.
Avatar International Inc. conducts patient surveys for CRH and over 200 other hospitals across the nation. Avatar has been providing research and training services for over 20 years and has earned its industry-leading reputation through painstaking research and development. Currently, Avatar International processes more than 3 million healthcare surveys a year.
Avatar International can be reached at 1-800-282-8274. |